Welcome to LuPetz! These Terms of Service (“Terms”) govern your access to and use of the LuPetz website located at www.lupetz.com (“Site”) and any associated services, including purchases of our products (“Services”). By using our Site or Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Site or Services.

1. Who We Are

LuPetz LLC (“LuPetz”, “we”, “us”, or “our”) designs and sells high-quality pet crystal accessories and related products, crafted with care and inspired by the natural beauty of crystals.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to make purchases or use our Services. By using our Site, you confirm that you meet these eligibility requirements.

3. Account Registration

• Provide accurate, current, and complete information.
• Keep your login credentials confidential.
• Notify us immediately if you suspect unauthorized use of your account.
• You are responsible for all activity under your account.

4. Orders and Payments

• All prices are listed in [currency] and are subject to change without notice.
• Full payment is required at the time of purchase.
• We reserve the right to refuse or cancel any order at our sole discretion, including suspected fraud or inventory issues.
• In the event of a pricing error, we reserve the right to cancel your order and issue a full refund.

5. Shipping & Delivery

Please refer to our Shipping & Return Policy for details on processing times, delivery methods, shipping costs, and international orders. Delivery times are estimates and may vary.

6. Returns & Exchanges

Please refer to our Shipping & Return Policy for eligibility, timelines, and processes for returns, exchanges, and refunds.

7. Product Disclaimer

LuPetz products are decorative accessories inspired by metaphysical crystal traditions. They are not intended to diagnose, treat, cure, or prevent any medical or veterinary condition. For full details, please refer to our Healing Disclaimer.

8. Intellectual Property

All content on the Site, including product designs, photos, text, graphics, logos, and trademarks, are owned by LuPetz or our licensors and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written consent.

9. Prohibited Conduct

• Violate any laws or regulations.
• Interfere with the Site’s functionality or security.
• Use the Site for unauthorized commercial purposes.
• Attempt to gain unauthorized access to our systems or data.

10. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy, security, or content of third-party sites. Please review their terms and policies before interacting with them.

11. Limitation of Liability

• LuPetz shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site, Services, or products.
• Our maximum liability for any claim related to a product purchase shall not exceed the amount paid for that product.

12. Disclaimer of Warranties

All products and services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Indemnification

You agree to defend, indemnify, and hold harmless LuPetz, its owners, affiliates, and employees from any claims, damages, losses, or expenses arising from your use of our Site or violation of these Terms.

14. Governing Law

These Terms shall be governed by the laws of the State of Washington (USA), without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Washington.

15. Modifications to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with the revised effective date. Continued use of the Site or Services after updates constitutes your acceptance of the new Terms.

16. Contact Information

If you have any questions or concerns, please contact:

LuPetz LLC – Customer Service
Email: info@lupetz.com

Healing Disclaimer

At LuPetz, we are passionate about creating beautifully crafted pet accessories inspired by the natural energy of crystals. However, it is important to understand the nature and intended use of our products.

1. Not Medical or Veterinary Treatment

Our crystal products are designed as decorative accessories inspired by traditional and metaphysical beliefs surrounding crystals. While many cultures associate crystals with positive energy, balance, and well-being, LuPetz products are not intended to diagnose, treat, cure, or prevent any medical or veterinary condition.

The information provided on our website, packaging, or marketing materials is for informational and educational purposes only and should not be considered as medical or professional veterinary advice.

2. Always Consult Your Veterinarian

Pet health and well-being should always be overseen by licensed veterinary professionals. If your pet is experiencing health concerns or symptoms, please seek appropriate veterinary care. Our products are not a substitute for professional medical or veterinary treatment, medications, or therapies.

3. No Guaranteed Results

While many pet owners enjoy the symbolic and aesthetic qualities of crystals, results and experiences may vary. We make no guarantees or warranties regarding the therapeutic or energetic effects of crystals.

4. Use Under Supervision

Our collars and crystal accessories are designed for external decorative use only. Always supervise your pet while wearing any accessory to ensure safety and comfort. Inspect products regularly for wear and tear, and discontinue use if any damage occurs.

5. Customer Responsibility

By purchasing and using LuPetz products, you acknowledge and agree that any perceived benefits or experiences are subjective and personal. LuPetz disclaims any liability for misuse, misunderstanding, or misinterpretation of the information and products offered.

Thank you for trusting LuPetz to bring a touch of natural beauty and positive intention to your pet’s life.