At LuPetz, each product is handcrafted with care, combining natural crystals, thoughtful design, and love for your pets. We are committed to delivering your orders safely, efficiently, and with full transparency throughout the shipping process.

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Order Processing

• Orders are processed Monday through Friday, excluding holidays.
• Standard processing time: 1–3 business days after your order is placed.
• For custom or made-to-order products, additional processing time may apply and will be noted on the product page.
• Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Options & Delivery Times

We currently ship to: United States (domestic)

Destination	Estimated Delivery
U.S. Domestic	3 – 7 business days

Note: These are estimated delivery windows. Unexpected carrier delays, customs processing, holidays, or weather events may occasionally affect delivery times.

Holiday & High Season Shipping

During peak holiday seasons or major sale periods, order processing and delivery may require additional time. We recommend placing orders early to avoid potential delays.

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Return Policy

At LuPetz, we hope you and your beloved companions are delighted with your purchase. However, if you have a change of heart, we are happy to offer returns under the following conditions:

• Items must be returned in their original, unused condition, with all tags and packaging intact.
• For the safety and well-being of our sensitive pet friends, we are unable to accept returns on any items that show signs of wear, have been used, or have had tags removed.

To initiate a return or for any inquiries, please contact our customer care team at info@lupetz.com within 14 days of receiving your order. We are here to assist you with care and attention.

Contact Us

If you have any questions regarding shipping, please feel free to contact our customer care team:

LuPetz.com
Email: info@lupetz.com

Thank you for understanding and for choosing LuPetz.