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LuPetz Privacy Policy
Welcome to LuPetz. We care deeply not only for your pets but also for your privacy. This Privacy Policy explains how LuPetz LLC (“LuPetz”, “we”, “our”, or “us”) collects, uses, shares, and protects your personal information when you visit www.lupetz.com (the “Site”), purchase from us, or engage with our services (“Services”).
By using our Site and Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updated versions on this page and update the “Last Updated” date above.
2. How We Collect Personal Information
We collect personal data in several ways, depending on how you interact with us:
a) Information You Provide Directly
- Contact information (name, email, phone number, shipping & billing addresses)
- Order and payment details
- Account details (if applicable)
- Communication and customer service interactions
- Product reviews or feedback
b) Information Automatically Collected
- Device data (IP address, device type, browser)
- Usage data (pages visited, time spent, clickstream data)
- Cookies and similar tracking technologies (see section 6 below)
c) Information from Third Parties
- Payment processors (e.g. Stripe, PayPal)
- Shipping carriers
- Analytics providers (e.g. Google Analytics)
- Marketing platforms
- Shopify or other platform providers (if applicable in the future)
3. How We Use Your Personal Information
- Fulfilling and delivering your orders
- Processing payments, returns, and refunds
- Creating and managing your account
- Communicating with you regarding orders, support, or inquiries
- Sending promotional emails or newsletters (only if you opt-in)
- Improving website functionality, user experience, and marketing performance
- Detecting and preventing fraud, security breaches, or other unlawful activities
- Complying with legal obligations
4. How We Share Your Personal Information
- Payment processors
- Shipping and logistics partners
- Website hosting, CRM, and technical service providers
- Marketing platforms (e.g. email service providers)
- Legal or regulatory bodies (as required by law)
We do not sell or rent your personal data to third parties.
In case of a business sale, merger, or acquisition, your information may be transferred to the new entity.
5. Cookies & Tracking Technologies
Like many websites, we use cookies and similar technologies to enhance your experience. These help us:
- Remember your preferences
- Personalize product recommendations
- Analyze website traffic and performance
- Deliver tailored advertisements
You can modify your cookie settings via your browser. Disabling cookies may limit certain Site functionalities.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes listed here:
| Data Type | Retention Period |
|---|---|
| Orders & purchases | 2 years |
| Customer service | 5 years |
| Marketing data | Until unsubscribed |
| Legal & tax records | 7 years |
| Job applications | 1 year (with consent) |
7. Security Measures
- SSL encryption
- Secure payment gateways
- Access controls
- Employee confidentiality agreements
However, no system can guarantee complete security. If you suspect any issue, please contact us immediately.
8. Children’s Privacy
Our Site and Services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us personal data, please contact us for prompt deletion.
9. Your Rights and Choices
Depending on your jurisdiction, you may have rights including:
- Access to your data
- Correction of inaccurate data
- Deletion (“Right to be Forgotten”)
- Data portability
- Restriction of processing
- Withdrawal of consent (for marketing, etc.)
- Appeal of denied requests
You may submit requests via email at [Insert Email]. We may request identity verification before processing your request.
10. Managing Communication Preferences
You can unsubscribe from marketing emails at any time using the link in the email footer. We may still send non-promotional emails such as order confirmations or service notifications.
11. International Data Transfers
If you are located outside the United States, please note that your personal information may be transferred, processed, and stored in the United States or other countries where our service providers operate.
Where legally required, we apply standard data protection clauses or equivalent safeguards for international transfers.
12. Third-Party Sites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting personal information to them.
13. Contact Us
If you have any questions or wish to exercise your rights, please contact:
Leobe LLC
Email: info@lupetz.com
At LuPetz, your trust is as precious as the energy we infuse into each crystal piece. Thank you for allowing us to serve you and your pets with love and care.